Certain Care provided us with a live in carer for respite cover for my aunt whilst we were out of the country and the carer they supplied us with made a great impression her (quite a feat if you knew her!) I will be using their services again in the near future. Highly recommended.
This service was excellent in every way providing effective, efficient and empathetic home care. The manager arranges everything and liaises with the local hospital about discharge and maintains good contact with the cared for, the relatives and the carers. The carers are excellent and manage to offer top quality care whilst establishing and maintaining a good, not patronising relationship with their client. I was pleasantly surprised at how cost effective this was compared to a good quality care home and it allowed my father to spent his final weeks in familiar surroundings. In 5 plus years of caring for my parents I have never felt so supported and wish that I had known about it sooner .
Certain Care provided care for a family friend who has Alzheimers and other health conditions. The staff were friendly and helpful and very dedicated even when she was a ‘bad day’. A very comforting and reassuring service. P.
My search for a care package that met a budget, was able to accommodate a terminal parent and a critically disabled parent at the same time, with the target of keeping them in their own home, at first sight looked to be a very difficult one. However, with Certain Care, it was possible not only to get a very professional live in Carer, who had all the expected respect and compassion for an aging couple’s personal needs, but also managed their ongoing medical issues and changing OT requirements with an outstanding degree of professionalism. The Carer was able to work effectively with the already installed care team, and as that team’s requirement altered, was able to adjust to the changing routines, suggesting improvements in comfort for my parents along the way. I would like to thank Certain Care for its understanding and ability to deal with a very difficult period of our lives in an effective and caring way. I would very much recommend this company to families who find themselves in these kinds of difficult circumstances, and are looking for the best possible solution to their needs. Warm regards, G Langham. Ashford, Kent.
We received a wonderful live-in carer to help my elderly disabled mother continue living in her own home. The carer was experienced and able to provide a service that was personalised to Mum’s needs and preferences. Both carer and client received excellent support from the Certain Care Manager, who was easy to contact and who offered helpful solutions to difficulties as they arose. Certain Care Limited have created a "joined-up, working together" type environment, which allowed my mother to receive the highest standards of care at a fraction of the cost of the local nursing homes.
My mum isn’t the easiest to get along with. Certain Care provided 2 carers that she got on with – a first !. Always professional, reasonable rates and great carers – thank you very much !
My sister and I have been very happy with Certain Care for our father’s needs over the past 5 months. the care worker’s unfailing patience, consideration and kind attention has made a huge difference to our father’s well being. Staff have been punctual, efficient, and accommodating. They have chosen places of interest when taking our father out and about in his wheelchair and have been totally reliable – we have never worried when our father was in their care, whether inside or outside the house. One member of staff was the first live-in attendant we have had, and their friendly and polite manner made it easy for us to live alongside them. This member of staff has voluntarily helped with odd jobs in the house, and has been particularly helpful in taming the garden. We would not hesitate to recommend Certain Care to anyone needing their services. Thank you so very much, we are glad we found you.
I used Certain Care to look after my aunt, who is a blind elderly lady. I cannot recommend the care and attention we received enough. I was kept informed of all her needs and there were always carers available to assist when change over of carers was needed. As I live overseas, I received frequent phone calls and emails about my aunt’s condition. We were made feel as if we were the only people using the service. I have absolutely no hesitation in recommending Certain Care for all of the above reasons. Well done to all the team.
We were new clients of Certain Care, but, can really recommend the care and attention to detail provided. If we did not have the team looking after the best interests of my mum, she would not be able to remain in her own home.
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